Key Responsibilities

• Implement and continuously improve systems, workflows, and SOPs that drive clinic efficiency and consistency.
• Build and track key performance metrics (KPIs, dashboards) to monitor business performance and inform decision-making.
• Support new clinic launches through operational readiness, timeline management, and coordination across departments.
• Partner with leadership to identify opportunities for cost savings, productivity gains, and enhanced patient and employee experience.
• Conduct regular operational reviews and audits to ensure alignment with company standards and policies.

• Serve as the operational lead for Skin Pharm’s clinic platforms, including BLVD, Practice Fusion, and future system implementations.
• Collaborate with internal stakeholders and vendor partners to ensure platforms are optimized for workflow efficiency, data integrity, and user adoption.
• Identify system gaps and propose solutions that support scalability, automation, and improved reporting.
• Partner with cross-functional counterparts to evaluate, pilot, and implement new tools that advance clinic performance and patient experience.

• Ensure all clinics operate in full compliance with applicable state, regional, and federal healthcare regulations.
• Maintain oversight of provider licenses, certifications, and renewals across all markets; coordinate with People Operations to ensure timely updates.
• Audit patient consent forms, documentation, and clinical records for accuracy and compliance with Skin Pharm standards and HIPAA requirements.
• Partner with Regional and Practice Managers to implement consistent policies and procedures that align with medical board and local regulatory requirements.
• Support new market entry by managing business registration, regulatory documentation, and compliance readiness.
• Monitor and report compliance status across the network, identifying and addressing potential risks proactively.

• Partner with Regional and Practice Managers to drive accountability and results across clinics.
• Monitor scheduling efficiency, resource utilization, and overall clinic profitability.
• Support resolution of day-to-day operational challenges and cross-functional communication needs.
• Provide oversight and support on inventory management, vendor relations, and supply forecasting.
• Collaborate with leadership on clinic staffing plans, scheduling models, and provider coverage (including PTO coordination).

• Manage operational relationships with key external partners including Allergan, Galderma, and other vendors critical to clinic operations and growth.
• Serve as the primary internal liaison for partnership activations, business reviews, and new program rollouts.
• Track and optimize performance across rebate programs, training credits, and partnership ROI.
• Collaborate with Marketing, Finance, and Clinical teams to ensure alignment on partner-driven initiatives and opportunities.

• Act as a liaison between clinic teams and HQ departments—translating strategic goals into actionable operational plans.
• Partner with Finance on budgeting and forecasting; collaborate with People Team on hiring, onboarding logistics, and compliance.
• Work closely with Marketing and Product teams to ensure operational readiness for campaigns, promotions, and service launches.
• Support development and rollout of new processes, ensuring adoption and accountability in the field.

• Provide RM’s with coaching tools to support Practice Managers and Client Coordinators in operational excellence, leadership, and problem-solving.
• Promote a culture of ownership, collaboration, and continuous improvement.
• Communicate clearly and consistently with teams to ensure alignment on priorities, updates, and expectations.

• 5+ years of experience in multi-unit or clinic operations, ideally within medical aesthetics, healthcare, hospitality, or consumer services.
• Proven ability to build and optimize systems that scale; experience with BLVD, Practice Fusion, or similar platforms preferred.
• Strong analytical skills and fluency in operational metrics.
• Excellent communication, organizational, relationship-management, and leadership skills.
• Thrives in a fast-paced, growing environment with shifting priorities.
• Bachelor’s degree required; advanced degree a plus.

You’ll Thrive in this Role if You

• Love creating order and efficiency in high-growth environments.
• Balance big-picture strategy with hands-on execution.
• Are motivated by helping teams perform at their best; and get energy from improving systems and managing relationships.
• Lead with accountability, clarity, and care.

• Wellness stipend – Because taking care of you matters to us.
• 401(k) with company matching – We’re investing in your future, together.
• Paid time off, including paid holidays and sick time – Recharge, explore or simply unwind as you need.
• Health, vision and dental insurance – For your peace of mind.
• Employee product + treatment perks – We want you to enjoy the amazing experience you help create.
• Paid parental leave - For those special days with your new family member.