Senior Manager, Amazon Operations - Global

Sol de Janeiro

Sol de Janeiro

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New York, NY, USA
Posted on Wednesday, January 24, 2024
Launched in 2015, SOL DE JANEIRO is an award-winning, fast-growing premium global lifestyle beauty brand inspired by the beauty rituals and attitude of the beaches of Rio. Our brand purpose is to spark endless self-celebration and joy through the power and warmth of the Brazilian spirit. This philosophy extends from our products to our corporate culture. We are leaders, permanently inquisitive, category obsessed, incredibly diverse, self-demanding, true team players, and we are all Brazilian in Spirit.

Headquartered in New York and launched as a digitally native brand, we now have teams in Rio, Paris, London and Italy supporting the expansion across the globe.

The position will report to the Director of Amazon E-Commerce

Overall Responsibilities:

  • Responsible for managing and leading Sol de Janeiro's Amazon U.S. and UK 3PL operations and logistics.
  • Working closely with various cross functional teams. Oversee day-to-day operations of Logistics, Customer Service and Special Projects. Ensure our distribution strategy evolves with growth and product offering and carrier and supplier base, processes, and systems scale to meet business needs.
  • Ensure the timely, accurate, and efficient receipt of all shipments into Amazon FBA network.
  • Drive continuous improvement.
  • Maximize efficiency, productivity, and profitability through extensive data, KPI, process analysis and cross functional collaboration.
  • Build and maintain strong relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
  • Own Amazon Operations PNL delivering cost and profitability targets, including analyzing end to end Amazon supply chain to find improvements at every touch point.
  • Negotiate contracts with vendors, manage budget.
  • Recruit, lead and develop a team, identifying resources as the business evolves.

Planning and Logistics:

  • Develop KPI dashboards for logistics and warehousing. Monitor fulfillment times, receiving times, and other 3PL and carrier KPIs to ensure 3PL partners are meeting or exceeding SLAs.
  • Set strategic goals for operational efficiency and increased productivity and participate in identifying Amazons future distribution model.
  • Work with Planning to maintain ideal stock levels across catalog, build inventory for peak periods and support new product launches.
  • Analyze current operational processes and performance, recommending solutions for improvement when necessary.
  • Implement appropriate inventory controls and ensure accurate inventory data across all systems.

Customer Service:

  • Utilize comprehensive/in-depth understanding of customer requirements and focus on opportunities to ensure internal and external customer satisfaction.
  • Build and operate all CX SOP's to deliver best in class customer experience, communicate feedback to improve packaging, shipping or other opportunities for improvement.

Special Projects:

  • Guide prioritization of emerging projects, while maintaining SLA for current open projects.
  • Lead Manager of Special Projects.

P&L Cost Management and Improvement:

  • With Finance, analyze cost of operations and products to find efficiencies.
  • Implement improvements through vendor negotiations and process improvements.

Job Requirements / Qualifications:

  • Bachelor's Degree with a minimum of 5+ years of work experience in Operations with an emphasis on E-Commerce warehousing and logistics
  • Experience within the fragrance, beauty industry preferred
  • Superior knowledge of multiple operational functions and principles, including warehousing and logistics, customer service, and employee management
  • Systems Knowledge: Seller Central, Vendor Central, ERP Systems, Net Suite, SAP, Marpacs
  • Solid leadership skills with the ability to problem solve through unexpected situations.
  • Detail oriented with the ability to set up standard procedures/industry best practices for meeting Company deliverables.
  • Outstanding communication and negotiation skills, as well as the ability to act with tact, discretion and diplomacy, and transparency.
  • A proactive team player who thrives in a goal-oriented, dynamic, ever-changing, fast-paced work environment while juggling multiple priorities with a sense of urgency.
  • Proficiency in MS Excel, PowerPoint, Word, Outlook, and web-based applications. Ability to learn to work with new software and hardware.
  • Experience working as a 3PL (preferred) and experience identifying appropriate distribution and warehousing models
  • Solid understanding of best practices in supply planning, inventory management, warehousing, distribution, logistics and E-Commerce

Salary Range

$120,000—$135,000 USD

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


This job is no longer accepting applications

See open jobs at Sol de Janeiro.