What You’ll Do

The Executive Director, Fulfillment Operations – Americas will be the Regional Supply Chain Leader for the Americas Region. This role will be responsible for all distribution, warehousing, Sales Operations & Channel partner relations within the region. The incumbent will sit on the Global Operations & Logistics Leadership Team.

The position will report to the Senior Vice President, Global Operations and Logistics.

What You’ll Be Working On

• Responsible for all channels in SDJ’s largest region (wholesale, D2C, Travel Retail & Amazon)

• Responsible for overseeing and optimizing all logistics and warehouse-related activities regionally in partnership with functional and country based direct reports

• Develop and maintain positive relationships with customers and channel partners

• Manage customer-facing activities including order management, Sales Operations, channel partner, Amazon, wholesaler and distributor relations

• Set overall regional 3PL strategy aligned to the Global Strategy

• Develop and implement specific short- and long-term plans and programs to support the operational goals and the brands annual growth & budget plans

• Collaborate with internal and external partners including the L’Occitane Group to define our processes to support the business growth

• Support opening of new retailers in various countries by leading operational setup

• Create and implement a customer focused logistics operation that promotes a positive customer experience and delivers business efficiencies in line with profit, revenue and cost savings goals

• Develop, present and execute short term and long-term strategy to optimize warehousing and logistics operations through an understanding of best practices

• Create and lead monthly Regional operations performance review and approval meetings that set monthly, quarterly and annual KPI objectives and performance standards

• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance. Including:

• 3PL Invoice Audit

• Inventory Controls & Cycle Counting

• Separation of Duties

• Develop and update the regional roadmap, consistent with the global roadmap, for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy

• Develop and implement anticipatory strategies over warehousing and distribution by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners

• Maintain a current knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the

• Create and manage Regional budget with respects to responsibility

• Develop and implement continuous improvement plans

Must Haves

• Undergraduate degree required and graduate degree preferred with focus in Supply Chain, Engineering, Enterprise Planning, or related field.

• 10-15 years of experience in Supply Chain management, Logistics, Operations or related fields preferred.

• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement.

• Experience in influencing multiple teams and groups across various geographies.

• Experience working in a multi-national and -cultural environment preferred.

• Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.

• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.

• Experience in leadership roles with responsibility for multiple operational functions, systems, and analytics platforms

• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.

• Leading and managing multiple projects

• Strong business process analysis capability

• Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred)

• High influencing and persuasion to drive collaboration across multiple stakeholders

• Change management and transformational leadership

#LI-Hybrid