JOB TITLE: IT Systems Administrator

REPORTS TO: IT Director

DEPARTMENT: Information Technology

OVERVIEW

The IT systems administrator is responsible for overseeing the maintenance and security of the company’s technology tools and computer systems. Duties include assigning and maintaining user access, installing and maintaining software, responding to employee concerns relating to IT, troubleshooting IT issues, and writing policy documents and training materials for employees. Manages end user devices, network equipment, and other related IT infrastructure. Coordinates with company leadership to determine new technologies and enhancements for company’s systems.

RESPONSIBILITIES

• Maintain and troubleshoot both Windows and Mac Operating Systems to ensure optimal performance
• Administer Microsoft 365, including user admin, Active Directory, SharePoint, etc.
• Application administration and support including Slack, Dropbox, Adobe
• Implement and maintain Identity Access Management (IAM) & SSO
• Ensure security through access control, regular patching, backups and upgrades
• Research and recommend new hardware and software
• Evaluates existing software applications & performs routine updates and modifications
• Collaborate on the support and maintenance of ERP system integration, ensuring smooth workflows across systems
• Develop and maintain end-user documentation for software, systems, and IT support processes
• Develop and maintain standard operating procedures (SOP’s) in collaboration with IT Leadership and legal
• Other tasks/projects as necessary

REQUIREMENTS

• BA/BS degree in IT, Computer Science, Engineering, or equivalent experience.
• Minimum 5 years of experience in Microsoft 365 administration
• 5+ years of experience with Identity and Access Management (IAM) solutions such as OKTA or Azure (Entra) federation
• 3+ years of experience with Microsoft Intune
• 2+ years of hands-on experience with Apple Business Manager and Mac device management (e.g., Jamf).
• Solid knowledge of ERP software setup and maintenance, with preference for experience in SAP B1 or other small-business ERP solutions
• Strong proficiency with SQL, Crystal Reports, and other database/reporting tools
• Experience with Ecommerce solutions and system integrations preferred
• Familiarity with Meraki network and MDM solutions is a plus.
• Resourceful and solution-oriented with strong problem-solving skills; able to prioritize and handle multiple tasks in a fast-paced environment
• Excellent verbal, written, and interpersonal communication skills
• Work both independently and collaboratively, establishing effective working relationships with colleagues and external vendors
• Certifications in Microsoft 365 Endpoint, Azure, and Jamf desired
• A positive, can-do attitude
• Must be based in Los Angeles and in-office 2-3 days per week