JOB TITLE: Fulfillment Coordinator

REPORTS TO: Director of Customer Fulfillment

DEPARTMENT: Operations

OVERVIEW

We are seeking a highly organized and detail-oriented Fulfillment Coordinator to join our growing team in the beauty industry. This role is critical in ensuring timely and accurate order processing and logistics support across B2B and internal channels. The ideal candidate thrives in a fast-paced, dynamic environment and is passionate about delivering an exceptional customer experience through efficient fulfillment operations.

KEY RESPONSIBILITIES

• Daily end-to-end order execution (both EDI & Manual) including but not limited to, order entry, routing and tracking
• Partner with 3PL to ensure on time fulfillment and address potential risks and delays
• Verification/Monitoring EDI inbox/outbox processing
• Ensure accurate and timely preparation of all shipping documentation in compliance with required processing timelines
• Work with 3PL for customs resolutions and clearance
• Assist with Retailer Compliance resolutions
• Partner with Sales and Finance teams to report on daily and weekly order status updates
• Assist with fulfillment for various specialty marketing and PR needs
• Other assignments/tasks as assigned and necessary

REQUIREMENTS

• 1-3 years of demonstrated experience in order fulfillment, and distribution, preferably in the CPG/beauty industry
• Proficiency in ERP systems (SAP B1, NetSuite or similar) and EDI experience required
• Excellent attention to detail with strong analytical, quantitative analysis and problem-solving skills
• Strong communication/interpersonal skills
• Strong multi-tasking skills, ability to prioritize new tasks as they come in
• Positive, can-do attitude
• Solid knowledge of overall computer systems background including SAP B-1, Microsoft products, including Word, Excel, PowerPoint and Outlook
• Must be based in Los Angeles and available to work in the office a minimum of 2-3 days per week